Our aim is to deliver your items as early as possible. In order to avoid complicated shipping fees, here at Tech n Vape we charge a flat rate for all deliveries under £40. Free delivery is offered to orders over £40.
From time to time, we may use various companies, i.e Royal Mail, Hermes and DPD depending on the size of the order and shipping address.
Tech n Vape (TNV) Return’s Policy –
Here at TNV we will do our utmost to resolve any issues you are having with your purchase. All electronic cigarette components have a limited life span and will eventually need to replaced.
You have the right to cancel your order at any time; up to 14 days after the day you receive it. You will need to inform us immediately if you wish to do so.
Whilst the items are in your possession, you must take good care of these and must be returned in a re-sellable condition in order to be eligible for a full refund. It is your responsibility to return these items to us, at your cost. A refund for the products will be processed once we have received the items. You will not be refunded the delivery charge.
eLiquids and open accessories (i.e. Cotton, wick, tank, coils) cannot be returned due to health & safety, and hygiene purposes. If we have sent out the wrong order, we will send out a replacement immediately once we have been informed.
All batteries have a 28-day warranty that covers electrical faults, please note E-Cigs batteries can be fragile and we will not cover physical damage or wear and tear. If the battery is DOA (dead on arrival), please get in touch with us and we will arrange a replacement immediately.
Any box mod or kit will have a 6 months warranty; this covers the main body only. Physical damage or wear and tear are not covered by this warranty.
All products are thoroughly checked and tested before they are dispatched to our customers. However, we understand there is a small chance that a product could arrive faulty, if this is the case please get in touch with us immediately.
Returns are to be paid by the customer. We do not cover any postage or courier for returns. If you have any questions please get in touch us with the following information –
- Order Number:
- Reason for return (faulty, change of mind, etc.)
- Generally 3-5 working day delivery time, but please allow 7 working days.
- For orders under £40, delivery is charged at £3.99 for standard Royal Mail delivery.
- We offer free delivery for all orders over £40.
Tracked Courier Service
- Free on orders over £60
- Order before 2pm, delivery usually within 1-3 days, but please allow 7 working days.